RETURNS

Returns:

We do not accept returns on any cut fabric or trims as these are bespoke orders. We also do not accept returns on earrings due to Health & Safety concerns. 

 

All other items can be returned at your shipping cost. These must be in a resalable condition – unopened and unused. Items must be returned with 7 days of receipt of your order. 

 

Damaged Items:

We cannot accept returns on cut or washed fabric. Please check your fabric carefully for faults before proceeding with cutting and sewing. If you do find a fault with your fabric before cutting please notify us by phone or email within 7 business days of receipt of your order.

 

Where possible we will try and replace your cloth or goods, if this is not possible we will issue a full refund including shipping costs. You will be refunded by the original method of payment. We do not offer credit notes. We will reimburse any delivery costs you incur returning the item to us. Please retain the proof of postage. We will need your full name, delivery address, phone number, and email address to process your return. 

 

Change of Heart/Unwanted Gifts:

If you have a change of heart or have received a gift you’d like to exchange we are happy to do this. This must be done within 7 days of purchase with a receipt. You are responsible for return shipping costs and shipping costs will be added to your item.

 

Colours:

We have made every effort to display as accurately as possible the colours of the products that appear on the website. However, due to monitor discrepancies, we cannot guarantee that your display of colour will be accurate.

 

Please contact us at info@selvedgetextiles.com.au for more information.